This is the privacy policy of Maragane.com Sustainability Proprietary Limited ("us", "we", or "our") and 
applies to all our Platforms and Products. 
“Platforms” means all our websites, mobile sites, social media platforms or any other technology or 
mechanism you may use to interact with us; 
“Resources” means downloadable documentation, tools and/or resources that we make available to 
you as supporting resources to our Software; 
“Products” means both our Software and our Resources; 
“Software” means our software, including our online web applications, tools, software based services, 
mobile applications or any other technology that you selected and that we may license to you. 
This privacy policy describes how we handle the information we collect and receive from you. By using 
our Platforms or Products you agree to the provisions of this privacy policy. 


We may collect different types of information from you in the following ways:
1.1. Information you give us
While using our Platforms or Products, we may ask you to provide us with certain information 
about you. This includes any information (including personal information) that you provide to 
us directly, whether through our Platforms or Products or via phone, text messages, social 
media, fax or any other medium. This includes, but is not limited to, information you provide to 

1.1.1. by filling in forms on our Platforms or Products (when you sign-up for an 
account or when you subscribe or register to use services on our Platforms 
or Products);
1.1.2. when you enter a competition, promotion or complete a survey; 
1.1.3. by posting comments or content on our Platforms or Products; 
1.1.4. when you purchase one of our Products;

1.2. Information we collect or receive when you use our Platforms or Products
We collect information when you use our Platforms or Products through various means, this 
may include by using cookies, web beacons and other tracking technologies. You can manage or 
disable cookies in your browser settings. Depending on how you access and use our Platforms 
or Products, we may receive or collect:

1.2.1. Log information (information about your interactions with our Platforms or 
Products and other services you use, the time and date of your visit, the time 
spend on a page, the pages you visit, or the content you view and the search 
queries you submit); 

1.2.2. Information we infer about you based on your interaction with our 
Platforms or Products; 

1.2.3. Device information (the type of device you're using, how you access our 
Platforms or Products, your browser type, browser version, or operating 
system, diagnostic data and your Internet Protocol ("IP") address); 

1.2.4. Location information (your device's GPS signal and information about 
nearby WiFi networks and cell towers). We get this information when you 
use location-enabled services. You can disable location services when you 
use or Platforms or Products, through your device settings; 

1.2.5. Data about you or your business, including but not limited to, carbon 
emission or carbon footprint related data (primary data for the purpose of 
calculating product carbon footprint), data that will allow us to determine 
patterns, trends and/or risks in an industry; Google Analytics (website 
traffic data – also refer to clause 3.2.6 below).

1.3. Information from third-party sources 

We may receive additional information about you that is publicly or commercially available and 
combine that with the information we have collected or received about you in other ways. We 
may also receive information about you when you choose to connect with social networking 
services while using our Platforms or Products. 


We use the information we collect and receive for the following general purposes:

2.1. to provide you with information, products or services you request from us; 

2.2. to improve and maintain our Platforms or Products; 

2.3. to be effective and relevant in the services we provide you; 

2.4. to provide you with support; 

2.5. to communicate with you; 

2.6. to allow you to participate in interactive features of our Platforms or Products when you 
choose to do so; 

2.7. to monitor the usage of our Platforms or Products; 

2.8. to provide effective advertising (provide you with news, special offers and general 
information about other goods, services and events which we offer, that are similar to 
those that you have already purchased or enquired about); 

2.9. to create anonymized databases and reports, including but not limited to, industry 
benchmarking and other aggregated reports, trend/pattern reports, risk profile reports, 
all of which we may provide or sell to our customers or other third parties.



3.1. We don't sell your personal information to third parties. 

3.2. We may share other information with: 

3.2.1. our affiliates, in other words, other companies in our group; 

3.2.2. third parties, were we share anonymized data and reports (we share 
nonpersonally identifiable information (anonymized data) with other 
customers or third parties, by using the data we collected (not the personal 
information) to create aggregated and anonymized reports. As an example, 
we will collate the carbon footprint data we collect into industry 
benchmarking reports. We may share or sell this data and/or reports to 
third parties. Such data and/or reports are always anonymized and we 
never share personal or identifiable information about you in our reports; 

3.2.3. other parties in response to legal process, laws, or when necessary to 
conduct or protect our legal rights; 

3.2.4. other parties in connection with certain business transactions (in the event 
that we restructure or sell any of our businesses or assets, we may disclose 
your personal information to the prospective buyer of such business or 
assets or other transacting party); 

3.2.5. companies that provide services to us (companies that provide services to 
us or act on our behalf may have access to information about you. These 
companies are limited in their ability to use information they receive in the 
course of providing services to us or you); 

3.2.6. Google Analytics (Google Analytics is a web analytics service offered by 
Google that tracks and reports website traffic. Google uses the data collected 
to track and monitor the use of our Platforms or Products. This data is shared 
with other Google services. Google may use the collected data to 
contextualize and personalize the ads of its own advertising network. You 
can opt-out of Google Analytics by installing the Google Analytics opt-out 
browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, 
analytics.js, and dc.js) from sharing information with Google Analytics about 
your activities. For more information on the privacy practices of Google, visit 
the Google Privacy Terms web page: 


4.1. You have the right to ask us not to contact you for marketing purposes. You can exercise 
this right at any time by using any of the various "opt-out" options that we will always 
provide to you when we communicate with you. We won't send you marketing messages 
if you tell us not to but we will still need to send you service-related messages. 


4.2. You have the right to confirm whether we hold personal information about you and the 
right to request a copy of your personal information. To exercise these rights please 
refer to our PAIA manual which can be found here:

4.3. We want to make sure that any data we hold about you is up to date. So if you think your 
personal information is inaccurate, you can ask us to correct or remove it. 

4.4. You can also update your personal information directly within your account settings 
section. If you are unable to change your personal information, please contact us to make 
the required changes. 

4.5. You have the right to request that some of your personal information is provided to you, 
or to another responsible party, in a commonly used, machine-readable format.

4.6. You have the right to [ask/require] us to erase your personal information when the 
personal information is no longer necessary for the purposes for which it was collected, 
or when, among other things, your personal information have been unlawfully 
processed. In certain circumstances, you also have the right to object to processing of 
your personal information. 


We may monitor and record our communications with you, including e-mails and phone 
conversations. Information which we collect may then be used for training purposes, quality 
assurance, to record details about the products and services you use or ask us about, and in order 
to meet our legal and regulatory obligations generally.


6.1. We will retain your personal information only for as long as is necessary for the purposes 
set out in this privacy policy or to comply with our legal obligations, resolve disputes, 
and enforce our legal agreements and policies. 

6.2. We may retain other data for internal analysis purposes.


7.1. We are based in and operates from South Africa. Your information, including personal 
information, may be transferred to and maintained on servers located outside of your 
country, where the data privacy laws, regulations and standards, may not be equivalent 
to the laws in your country of residence. 

7.2. We might transfer your personal information to places outside of South Africa and store 
it there, where our suppliers might process it. If that happens, we require our suppliers 
to apply the same security standards as when we process your information in South 

7.3. Your consent to this privacy policy followed by your submission of such information to 
us, represents your agreement to such transfer. 

7.4. We will take all steps reasonably necessary to ensure that your data is treated securely 
and in accordance with this privacy policy.



The security of your data is important to us. While we strive to use commercially acceptable 
means to protect your personal information, we cannot guarantee its absolute security. 
However, we do employ a number of safeguards intended to mitigate the risk of unauthorized 
access or disclosure of your information. We will do our best to protect your personal 
information and we will use up to date technology that will help us to do this. We will at all times 
comply with our obligation under law.


9.1. We may provide paid products and/or services on our Platforms or Products. We use 
third-party services for payment processing. 

9.2. We will not store or collect your payment card details. That information is provided 
directly to our third-party payment processors whose use of your personal information 
is governed by their privacy policy. These payment processors adhere to the standards 
set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort 
of brands like Visa, Mastercard, American Express and Discover. PCIDSS requirements 
help ensure the secure handling of payment information. 

9.3. The payment processor we work with is Payfast. Their privacy policy can be viewed at 


10.1. Our Platforms or Products may contain links to or from other websites, mobile 
applications or services of third parties, advertisers or affiliates, that are not operated 
by us. If you click on a third party link, you will be directed to that third party's site. We 
strongly advise you to review the privacy policy of every site you visit. 

10.2. We have no control over and assume no responsibility for the content, privacy policies 
or practices of any third party sites or services. 


11.1. Our Platforms or Products does not address anyone under the age of 18 ("Children"). 

11.2. We do not knowingly collect personally identifiable information from anyone under the 
age of 18. If you are a parent or guardian and you are aware that your Children has 
provided us with personal information, please contact us. If we become aware that we 
have collected personal information from Children without verification of parental 
consent, we take steps to remove that information from our Platforms or Products.


12.1. We may update our privacy policy from time to time. Any changes to this privacy policy 
will be posted on our Platforms.

12.2. You are advised to visit our website periodically and review our privacy policy. Changes 
to our privacy policy are effective from when they are posted on our Platforms.


13.1. If you have any questions about this privacy policy, please contact us at 
[email protected] 

13.2. You can also lodge a complaint with the Information Regulator of South Africa using the 
contact details listed below:

13.2.1. Tel: 012 406 4818
13.2.2. Fax: 086 500 3351 
13.2.3. Email: [email protected]

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